It was a hot, end of summer September day and we’ll call the customer "Everett
Sinsyou." I can’t tell you how many times I’ve battled problems on that guy’s car. We’ve all had the same
customer in our shop. You know him – just say his name slower. "Ever since you fixed my (fill
in the blank with the component), I’ve had this other problem with my car." This time, Everett Sinsyou’s
first trip to our shop was for a foul odor inside his car. He was a really clean guy with no signs of pets, no
dashboard smorgasbords, no console casino ashtrays and no gardens growing from excess dirt on the
floor.