Author: Search Auto Parts | Automotive News – Collision Repair

I-CAR named Doug Schlueter National MSO Manager and Rene Rodarte as Schlueter’s successor as South Central Regional Manager.

If customers aren’t made to feel welcome, they won’t want to trust your company with their vehicle.

There are few collision repair challenges more vexing and curse inducing than those linked to electrical problems. You’re probably familiar with this scenario:

Positioning your collision center above the competition can be tricky. It has to be genuine and consistent with your company’s ideals.

MIG welding – which involves weld placement and the subsequent cleaning, dressing and refinishing designed to make an undetectable repair – is among the most complex and critical tasks in structural repair.

Outside of the direct repair program arena, if a customer comes in with an insurer-prepared estimate, it can take a shop from 10 minutes to two hours to rekey the estimate into their system.

Shops still are being bullied into making repairs the cheapest way rather than the best way.

Too often, estimators don’t receive adequate training to sell effectively. If they are not focused on selling first, they’re not going to be able to upsell.

The company, which was acquired by Boyd Group in January 2012, actively solicits direct repair program relationships and plans to expand in Tampa and Orlando.

Owners of vehicles painted with DuPont Refinish, Hot Hues or Cromax® Pro products can compete for cash prizes and have their car or truck appear in the 2013 DuPont calendar. There is no entry fee and entries can be submitted by visiting…