Author: Search Auto Parts | Automotive News – Customer Service

Before you can go out and attract new customers ? or keep the ones you have ? you need to know who you want your customers to be. Are you looking for budget-minded drivers or those who have a good interest in taking care of their vehicles? Once…

When you have a great technician or service advisor, you will do anything to keep them. But throwing money at them is not the way to go. Instead, says Bob Cooper, you need a well-rounded compensation incentive plan to keep employees from lookin…

When you have a great technician or service advisor, you will do anything to keep them. But throwing money at them is not the way to go. Instead, says Bob Cooper, you need a well-rounded compensation incentive plan to keep employees from lookin…

You go to training and learn the ways to track down service information. But what happens when you get back to the shop? As shop owner Donny Seyfer says, usually the training is just not utilized.

You go to training and learn the ways to track down service information. But what happens when you get back to the shop? As shop owner Donny Seyfer says, usually the training is just not utilized.

TRICO Products will present the popular TRICO It’s Raining Rebates campaign this fall, and will expand the reward to include installers for selling qualifying TRICO wiper products.

TRICO Products will present the popular TRICO It’s Raining Rebates campaign this fall, and will expand the reward to include installers for selling qualifying TRICO wiper products.

OnStar, as part of national customer service week, honors its more than 2,000 Advisors by recognizing their high-quality service with fielding more than 100,000 calls 24 hours a day, seven days a week. OnStar Advisors provide a wealth of inform…

OnStar, as part of national customer service week, honors its more than 2,000 Advisors by recognizing their high-quality service with fielding more than 100,000 calls 24 hours a day, seven days a week. OnStar Advisors provide a wealth of inform…

Motorists visiting Wheel Works and Tires Plus locations through Oct. 10 have a chance to support the Pediatric Cancer Foundation with a $1 upgrade on an oil change.