Author: Search Auto Parts | Automotive News – Customer Service

Sitting in the midst of broad and fundamental change, the view might be no more extraordinary than sitting in the eye of a hurricane. But just as that eye eventually will move on, switiching over to a storm-ravaged environment, so, too, is chan…

One tip to hiring and retaining the best employees is to offer outstanding benefits. Providing your employees with a comprehensive benefits package is becoming more important. Most current and prospective employes consider benefits as important…

During PPG Industries’ 2011 capital markets day Dec. 5 in New York City, Chairman and CEO Charles E. Bunch and other senior leaders discussed the company’s progress and explained strategies for future success, including organic growth, innovati…

As 2011 winds down, Mitchell 1 has new programs in place to help your shop get off on the right foot in the new year with reviews that actually can help your business.

Just like your kids, someday your shop will mature into a full-fledged member of the local business community. And just as there are things you need to do as a parent to set your kids up to be successful in their adult lives, you need to take s…

Your website is selling you, and you have only 60 seconds to do it when a customer lands on your home page. Danny Sanchez, founder of Autoshop Solutions, explained to a room full of today?s plugged-in shop owners what they need to do to improve…

It would seem like common sense, but in taking on a financial advisor, it is extraordinarily important not only to find someone who is ethical and competent, but who also is somebody you are comfortable with and can talk to. It’s not quite a sp…

Turning wrenches, answering phones, diagnosing cars, building estimates, ordering parts, directing technicians and speaking with customers makes up a typical day for most shop owners. Add just one hiccup in any of the previously mentioned event…

It would seem like common sense, but in taking on a financial advisor, it is extraordinarily important not only to find someone who is ethical and competent, but who also is somebody you are comfortable with and can talk to. It’s not quite a sp…

What would you say if I told you that your current way of measuring technician productivity is not effective? Typically, most shops measure technician production based on billed hours versus hours available. The auto repair and service industry…