Author: Search Auto Parts | Automotive News – Customer Service

What would you say if I told you that your current way of measuring technician productivity is not effective? Typically, most shops measure technician production based on billed hours versus hours available. The auto repair and service industry…

Here’s a hot tip about car batteries: Warm weather is the time for major car-battery problems. Heat, not cold, shortens your customer’s battery life, says the Car Care Council. The average life of a battery is three and a half years, and even s…

Here’s a hot tip about car batteries: Warm weather is the time for major car-battery problems. Heat, not cold, shortens your customer’s battery life, says the Car Care Council. The average life of a battery is three and a half years, and even s…

Here’s a hot tip about car batteries: Warm weather is the time for major car-battery problems. Heat, not cold, shortens your customer’s battery life, says the Car Care Council. The average life of a battery is three and a half years, and even s…

In today’s economy and in talking to many shop owners across the country, I often hear, "I need more cars," and "Customers just aren’t buying." If you have made either of these statements yourself, maybe you need to look at the …

In today’s economy and in talking to many shop owners across the country, I often hear, "I need more cars," and "Customers just aren’t buying." If you have made either of these statements yourself, maybe you need to look at the …

The price of gas is hovering around $4 per gallon. Consumers are driving less, so their time between visits will be longer. What does that mean to you, the auto repair shop owner? Keeping car count consistent in your shop is going to be more ch…

The price of gas is hovering around $4 per gallon. Consumers are driving less, so their time between visits will be longer. What does that mean to you, the auto repair shop owner? Keeping car count consistent in your shop is going to be more ch…

Americans in general do not maintain their cars the way they should, and there are plenty of bad drivers out there who stretch the limits of automotive engineering every time they sit in a car. Beyond all of that, parts occasionally do fail. It…

Americans in general do not maintain their cars the way they should, and there are plenty of bad drivers out there who stretch the limits of automotive engineering every time they sit in a car. Beyond all of that, parts occasionally do fail. It…