Author: Search Auto Parts | Automotive News – Human Resources
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Planning for when our shop grows up
Just like your kids, someday your shop will mature into a full-fledged member of the local business community. And just as there are things you need to do as a parent to set your kids up to be successful in their adult lives, you need to take s…
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Surviving the day at the repair shop
Turning wrenches, answering phones, diagnosing cars, building estimates, ordering parts, directing technicians and speaking with customers makes up a typical day for most shop owners. Add just one hiccup in any of the previously mentioned event…
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Finding the right money guy for your shop
It would seem like common sense, but in taking on a financial advisor, it is extraordinarily important not only to find someone who is ethical and competent, but who also is somebody you are comfortable with and can talk to. It’s not quite a sp…
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You’re measuring tech productivity wrong
What would you say if I told you that your current way of measuring technician productivity is not effective? Typically, most shops measure technician production based on billed hours versus hours available. The auto repair and service industry…
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CODA and Great Wall Motors enter into electric vehicle agreement
CODA Holdings, a California based leading developer of advanced Lithium-ion power battery systems for its all-electric CODA sedan, EV powertrain and stationary energy storage applications, today announced that it has entered into a Letter of In…
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Is your service advisor more like a robot?
In today’s economy and in talking to many shop owners across the country, I often hear, "I need more cars," and "Customers just aren’t buying." If you have made either of these statements yourself, maybe you need to look at the …
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The magic pill for increasing car count
The price of gas is hovering around $4 per gallon. Consumers are driving less, so their time between visits will be longer. What does that mean to you, the auto repair shop owner? Keeping car count consistent in your shop is going to be more ch…
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Parts Warranties: A feature and a benefit for your business
I am sure that most of us who have stood behind the counter in an automotive repair shop anywhere in the U.S. have had the discomfort of helping a customer who is returning with a warranty issue. I am not talking about the guy who pulls out of …
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Answering your phone effectively
Americans in general do not maintain their cars the way they should, and there are plenty of bad drivers out there who stretch the limits of automotive engineering every time they sit in a car. Beyond all of that, parts occasionally do fail. It…
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Branding your service center
If you want your shop to be perceived as the best shop in your area, you have to differentiate it from your competition. When your car count is stable your profits will be stable and you won’t have to lay employees off when you don’t want to. T…