Author: Search Auto Parts | Automotive News – Human Resources

"It has taken me years to learn how to fix cars and run my shop. I don’t have time to learn how to do advertising; I’ll just pay someone to do that." Does that sound familiar? Here at ATI, we have heard it so many times that it sounds l…

Why is it that building the right staff and keeping them is so difficult for many business owners? We all know that one of the key elements to a smooth running and profitable shop is getting all team members to follow the same script. Talking t…

We now have a way you can leave the loose ends behind and learn how to easily take yourself, your employees and your entire shop to a whole new level of organization, professionalism and consistent growth. One of our senior coaches, Brian Hunni…

I have been blessed to be able to hang out with some of the most successful shop owners in North America over a 40-year work history in the automotive repair industry. It isn’t one thing, but about 15 things a successful shop owner has to do in…

Lefler Collision & Glass is ABRN’s 2010 Top Shop. A finalist in 2009, Lefler grabbed the top spot this year for its innovative approaches to lean processing and personnel development.

Like many of you, I started in the automotive industry at the ripe age of 21. Life seemed so simple and a heck of a lot of fun. Eventually I applied to Sun Electric, bcause I liked their tachometers. Remarkably, they hired me! Everyone eventual…

Is discounting killing your business? Yes! Now, I know what you’re saying: Discounting helps create new customers and increase sales. But that is not always true. I do agree that discounting a service as an acquisition tool might help you attra…

A major part of being a sound supervisor or manager is the ability to interact, direct and communicate with all employees. It’s imperative to master these special talents to get the most out of your people. Some employees will be easy to work w…

How are the tire and service shops in North America doing? In light of the economic downturn, you would expect the answer to be bad, awful or terrible. While there are areas that have been hit much harder than others, there also are many shop o…

If you want to increase car count by working on the relationships you have with your customers, then pay close attention to what our best clients are doing about it. Our 20 Mastermind members are made up of the best of the best from thousands o…