Why is it that building the right staff and keeping them is so difficult for many business owners? We
all know that one of the key elements to a smooth running and profitable shop is getting all team members to follow
the same script. Talking to shop owners over the years, it has become obvious that the three biggest problems to
maintaining dicipline effectively are on-time attendance, smoking in teh shop and excessive cell phone use. Holding
people accountable for following the rules is one of the most challenging things a sho owner must do.