Ever since we made the switch from horse and buggy to the automobile, there has been one immutable
truth that has stood the test of time: customer service at auto repair shops is just plain crummy. We all dread
taking our vehicle in for repairs, not just because we are out a car for a while, but because it can be such a
hassle to deal with sketchy technicians who take their sweet time getting the work done, and when they are done,
the quality of the work is often sub-standard. But one auto body shop in Los Angeles, 818 Auto Body, has made it
its mission to change our perception of the entire industry. Who says there’s nothing new under the
sun?