Don’t sell customers; just flip the menu, suggests Greg Kostern, business operations director at Johnson Automotive. His FandI managers brief customers on FandI products for 8 to 10 minutes, without selling them.
Don’t sell customers; just flip the menu, suggests Greg Kostern, business operations director at Johnson Automotive. His FandI managers brief customers on FandI products for 8 to 10 minutes, without selling them.