Turning wrenches, answering phones, diagnosing cars, building estimates, ordering parts, directing
technicians and speaking with customers makes up a typical day for most shop owners. Add just one hiccup in any of
the previously mentioned events, and you add several more to the list. The day typically starts at the crack of
dawn and runs straight through until the sun goes down, and for some, even longer. At the end of it all, you are
just happy to have survived the day. But what did you do to survive tomorrow? What about surviving next week, next
month or next year? Let’s listen to Bryan Stasch, ATI’s director of client fulfillment, explain how we teach our
clients to survive.